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                            [text] => Hello!  If you need help selecting the right caster wheel for your application, or if you want any other assistance feel free to call us at 800-501-3808 or email us at sales@castercity.com - we will have a sales engineer reach out to you first thing.  In the meantime, use the coupon code CHAT to take 10% off of your order.
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                            [text] => Hi, I'm looking for a caster. Similar to your Gray Soft Rubber Ball Wheel. 5" Wheel, Stem Round 2" high by 1" diameter. The stem has a hole drilled through at 1.125" from the base. The hole is 5/16" dia. The caster has no brake. Can you help me?
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                            [text] => Oh shoot. I have to leave the office unexpectedly. Can you respond by email? I looked through your Stem Caster pages (15 pages) and didn't see the specific product.
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                            [text] => Looking for a 6 inch phenolic swivel with brake …. Mounting plate has to be 4x 6. 1/4
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                            [text] => Hello!  If you need help selecting the right caster wheel for your application, or if you want any other assistance feel free to call us at 800-501-3808 or email us at sales@castercity.com - we will have a sales engineer reach out to you first thing.  In the meantime, use the coupon code CHAT to take 10% off of your order.
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                            [text] => Hello!  If you need help selecting the right caster wheel for your application, or if you want any other assistance feel free to call us at 800-501-3808 or email us at sales@castercity.com - we will have a sales engineer reach out to you first thing.  In the meantime, use the coupon code CHAT to take 10% off of your order.
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                            [text] => Hello
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                            [text] => How can I help you today
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                            [text] => Hi, I ordered some casters and got the wrong threaded stem. was wondering if I could return it?
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                            [text] => You can if they are unused - please send us an email to sales@casercity.com explaining that you want to return a certain order number
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                            [text] => Yes they are unused.
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                            [text] => We give you the RGA paperwork; there is a restocking fee but we can work to reduce it as much as possible for you - what kind of stem did you want / need ?
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                            [text] => I needed 3/4" width with 1 and 1/2" length
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                            [text] => do you have that available? on the page I see 3/4 W x 1-3/4 L
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                            [text] => can we get a custom length?
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                            [text] => One second sorry
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                            [text] => Let me review
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                            [text] => so you want a 3/4" diameter threaded stem that is 1.5" long?
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                            [text] => yeap! that's correct!
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                            [text] => can it be 1.75" long
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                            [text] => Also for custom length, that would require 1/2" diameter - can you use 1/2" diameter?  If so, we have a caster option for you that lets you choose any length you want
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                            [text] => hang on let me reconfirm this
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                            [text] => I am going to remeasure this
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                            [text] => I need the TS22 | Threaded stem 1/2" x 1-1/2"
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                            [text] => sorry for the confusion
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                            [text] => ok thats easy, please email us the retrun requiest anmd we can help with a return / exchange and keep costs down
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                            [text] => Sorry for the typos there
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                            [text] => We will get that RGA to you right away and work on getting you a discount on the right caster to keep everything as fair as we can
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                            [text] => no prob! should we process the return first then purchase a new one?
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                            [text] => or is it possible to get the new one while the return is processing
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                            [text] => yes you can do that
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                            [text] => we can split up everything we dont have to wait on the return for the new order and refund that comes later
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                            [text] => Thank you so much!
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                            [text] => ORDER DATE:      9-Oct-2025
WEB ORDER #:   39809
CC ORDER #:    106772
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                            [text] => Placed a order on the phone for the ones I need on Monday
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                            [text] => Click Here Now to Leave us a Review on our Website and 
save 15% off your next order with coupon code: REVIEW15 
 
•Home
•Shop
•Wheels
•How to Guides
Order Confirmed
Hello Pamela Pezzimenti,
Here are the details of your order placed on October 9, 2025.
Order #39809 (October 9, 2025)
ProductQuantityPrice
 
5" High Capacity Rubber - Total Lock Plate Caster K3A4$127.04
 
5" Gray Soft Rubber Swivel Wheel - K3A4$92.40
Subtotal$219.44
Shipping (UPS Ground)$48.27
Total$267.71
Payment MethodCredit Card
Customer Information
Billing address
Pamela Pezzimenti
3495 Bailey Ave (WAREHOUSE 50 BASEMENT)
Buffalo, NY 14215
United States (US) 
Purchase Order (PO) Number : 528-P6A501Shipping address
VA HOSPITAL VA HOSPITAL
3495 BAILEY AVE
BUFFALO, NY 14215
United States (US) 
Phone: 716-862-6378
Purchase Order (PO) Number : 528-P6A501
 
QUALITY 
ASSURANCE
 
24-48 Hours
Lead Time
 
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                            [text] => Hello. Looking for 164 sets on casters for the Haworth Very chair. They look to have longer and thinner stem than most. Please advise if you can source and quote if you can. Thanks
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                            [text] => Hi.  can you tell me the axle bore size for your item TM5X1.25P please?
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                            [text] => Hello!  If you need help selecting the right caster wheel for your application, or if you want any other assistance feel free to call us at 800-501-3808 or email us at sales@castercity.com - we will have a sales engineer reach out to you first thing.  In the meantime, use the coupon code CHAT to take 10% off of your order.
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                            [text] => I'm interested in your poly wheels PN:NX8X4PS, The wheels we currently use have a cast housing with poly on the outside, well the housing around the bearing keeps busting out. The bearing we use is 6206Z, is that bearing the same as what is in yours ? Our axle shaft is 30mm
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                            [text] => Hello
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                            [text] => Sorry for the delay in reply
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                            [text] => Reading now
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                            [text] => NX is a nylon based wheel
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                            [text] => Are you looking for polyurethane?
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                            [text] => Also, may I see apicture of your bearing failing?  If it has Ball Bearings that are "busting" out of the raceways and seals - are you applying a lot of lateral forces to the wheels?
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                            [text] => What is being done with the caster wheel?
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                            [text] => I'm interested in the one i sent the part number too, just because we have do something different, our floors are rough and am hoping these will take some of the shock out of the ride and not having to worry about the cast housing breaking.
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                            [text] => Bearings aren't failing , The cast housing is breaking around the bearing
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                            [text] => the NX wheel is not an excellent choice for shockloads - it can crack since its a hard nylon and would crack along the internal flow structures of the wheel while it was being molded
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                            [text] => Can you show me this cast housing failing?
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                            [text] => https://castercity.com/product/8-x-4-premium-polyurethane-tire-with-iron-center/
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                            [text] => This is good for abuse and uneven terrain
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                            [text] => We can do various bearing configs - what is your axle diameter?
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                            [text] => Axle diameter is 30mm
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                            [text] => So I would have to give you 1.25" and you bush that down somehow
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                            [text] => Or 1.5 inch if thats easier to reduce - let me check
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                            [text] => Photo of the failures?
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                            [text] => Email me at sales@castercity.com for that
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                            [text] => How many wheels per object - and how many pounds as well by the way.
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                            [text] => 4 wheels per, and a 15k load rating, 5k is the rating of our wheels now, if it helps the OD of our bearing is 2-3/8 and we could use our own bearings. I do not have any photos of any of the failed castings
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                            [text] => Ok so, the largest bearing I can do in an 8x4 is 1.25" ID
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                            [text] => Either Tapered Roller Bearing or Precision Sealed Ball Bearings
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                            [text] => I just emailed you
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                            [text] => Are you able to preload a tapered roller bearing
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                            [text] => Ryan Mansfield archived the chat
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                            [text] => Hello!  If you need help selecting the right caster wheel for your application, or if you want any other assistance feel free to call us at 800-501-3808 or email us at sales@castercity.com - we will have a sales engineer reach out to you first thing.  In the meantime, use the coupon code CHAT to take 10% off of your order.
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                            [text] => Hello Torrey
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                            [text] => What is the diameter of your square stem
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                            [text] => Hello!  If you need help selecting the right caster wheel for your application, or if you want any other assistance feel free to call us at 800-501-3808 or email us at sales@castercity.com - we will have a sales engineer reach out to you first thing.  In the meantime, use the coupon code CHAT to take 10% off of your order.
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                            [text] => Hello!  If you need help selecting the right caster wheel for your application, or if you want any other assistance feel free to call us at 800-501-3808 or email us at sales@castercity.com - we will have a sales engineer reach out to you first thing.  In the meantime, use the coupon code CHAT to take 10% off of your order.
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                            [text] => Tracking number for PO F21177
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                            [text] => Hello
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                            [text] => Ok let me look
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                            [text] => Thank you!!
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                            [text] => Also, it was a CC order called in by Dave DeLaittre if that helps
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                            [text] => F21177
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                            [text] => 1Z7E61550390182237
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                            [text] => https://www.ups.com/track?sort_by=status&error_carried=true&tracknums_displayed=1&TypeOfInquiryNumber=T&loc=en_us&InquiryNumber1=1z7e61550390182237&AgreeToTermsAndConditions=yes&requester=ST%2Ftrackdetails
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                            [text] => Delivered On

Friday, November 21 at 11:10 A.M. at Front Desk
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                            [text] => Thank you so so much! I will go track the box down :)
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                            [text] => No problem, thank you for reaching out !
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                            [text] => Hello - how can I help you today
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                            [text] => do you have anything similar to this 10" semi pneumatic caster that is a 5-6" size?    https://urldefense.proofpoint.com/v2/url?u=https-3A__castercity.com_product_10-2Drigid-2Dcaster-2Dsemi-2Dpneumatic-2Dblack-2Dmodel-2D9_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=7f8nEQ2kwwoXdpUEGHHblfqiQo6UODTaBbMWV5KQNPI&m=5WwJNobz0JNPIPb6wtj-4lZS0BiJPZaC5HiWKbxp8eDlqGUpIzoHrGSaZzeEzhfi&s=ENKY5FodxbV3DZfsuS6WJF3ePOX5GYrphdK-M-a95Fg&e=
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                            [text] => One moment
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                            [text] => 6x2
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                            [text] => With sealed ball bearings in the wheel
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                            [text] => same plate
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                            [text] => Swivel or rigid
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                            [text] => Thats the smallest we have for it
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                            [text] => ok, can you send me the link or product number?
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                            [text] => https://castercity.com/product/6-swivel-caster-semi-pneumatic-black-model-9/

https://castercity.com/product/6-rigid-caster-semi-pneumatic-black-model-9/
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                            [text] => Sorry for the delay
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                            [text] => How many do you need?
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                            [text] => What is the applicaiton?
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                            [text] => I need 20 ridgid and 10 swivel
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                            [text] => It's for a large wooden game cart
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                            [text] => Do you have an estimate for weight of the game cart?
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                            [text] => It's probably about 175lbs
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                            [text] => Youll be fine , wont have to worry about flat-spotting the wheels at that persistent load
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                            [text] => ok great. thanks for the help
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                            [text] => For 30 casters, use the code on our home page CASTERFRIDAY30 to get 30% off of your order.
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                            [text] => Awesome! thanks, that helps alot.
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                            [text] => Hi,
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                            [text] => I am looking for a locking caster for two high end wooden tables I am building
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                            [text] => Hello
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                            [text] => Give me one minute please - our personnel are wrapped - but I will get back to you
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                            [text] => These tables need to be moved around easily in the space while making a design statement.

Do you have any caster that I could easily hide behind a leg or fake back?
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                            [text] => What diameter wheel are you looking for ?
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                            [text] => 2 or 3 inch?
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                            [text] => open to either, is there a weight capacity difference?
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                            [text] => Are you there?
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                            [text] => I am on the phone right now I am sorry
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                            [text] => I can help you soon
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                            [text] => can you call me when you are free to discuss?
845-214-6734
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                            [text] => Hello!  If you need help selecting the right caster wheel for your application, or if you want any other assistance feel free to call us at 800-501-3808 or email us at sales@castercity.com - we will have a sales engineer reach out to you first thing.  In the meantime, use the coupon code CHAT to take 10% off of your order.
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                            [text] => Hello!  If you need help selecting the right caster wheel for your application, or if you want any other assistance feel free to call us at 800-501-3808 or email us at sales@castercity.com - we will have a sales engineer reach out to you first thing.  In the meantime, use the coupon code CHAT to take 10% off of your order.
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                            [text] => Looking at the 3" super soft rubber wheel. I'm hoping to replace wheels on a table that gets rolled on a stage (wood flooring). The current wheels we have make a lot of noise when rolling across the wood flooring. How quiet are these when rolling?
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                            [text] => I can help you with that
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                            [text] => what stem do you needc
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                            [text] => I will have to get back to you on that, but best guess is a smooth 3/4" stem. Please send me an email with your contact info. I will try to get back you tomorrow with the correct size. thanks Larry
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                            [text] => Hello!  If you need help selecting the right caster wheel for your application, or if you want any other assistance feel free to call us at 800-501-3808 or email us at sales@castercity.com - we will have a sales engineer reach out to you first thing.  In the meantime, use the coupon code CHAT to take 10% off of your order.
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                            [text] => 6″ High Temperature – Stainless Steel Rigid 9

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                            [text] => Hello!  If you need help selecting the right caster wheel for your application, or if you want any other assistance feel free to call us at 800-501-3808 or email us at sales@castercity.com - we will have a sales engineer reach out to you first thing.  In the meantime, use the coupon code CHAT to take 10% off of your order.
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                            [text] => Hello!  If you need help selecting the right caster wheel for your application, or if you want any other assistance feel free to call us at 800-501-3808 or email us at sales@castercity.com - we will have a sales engineer reach out to you first thing.  In the meantime, use the coupon code CHAT to take 10% off of your order.
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